Frequently asked questions
Short answers to the questions that come up most often before the first conversation.
Which service should we start with?
If you know what the matter concerns, pick your situation in the service selector on the home page or describe it in the contact form. If it is about a product with digital elements, the free CRA qualifier is a good place to begin. You do not have to choose a service straight away; we will get back to you and work out whether and how we can help.
What should we prepare before the first conversation?
To start, a short description of the product or environment, its digital functions and architecture, and what your customers and auditors expect from you is enough. You share the available security documentation, an SBOM, and vulnerability and update procedures if they already exist. We establish the detailed scope after a short scoping call.
Do these services provide certification or a guarantee of conformity?
No. This is not a conformity assessment, certification or a guarantee of compliance. The manufacturer is responsible for the declaration of conformity and CE marking; for some product classes the assessment is carried out by a notified body, which we are not. We organise evidence and show gaps, but we do not issue certificates.
Does the assessment replace legal advice?
No. We separate the technical part from the legal part so that it is clear what is a technical assessment and what is a legal interpretation. On matters that require a legal opinion, we work with advisers and law firms.
What happens after the form is submitted?
We will get back to you and determine whether and how we can help. If you prefer to pick a time straight away, book a short call on the meeting page. We set the scope and quotation only after a short scoping call.
What do you need from us, and when?
A short description of the situation is enough to start. We settle the detailed scope and the material needed after a short scoping call, and we review documentation only to the extent visible in the material provided, so at each stage you share only what is needed. While completing the assessment, progress and answers are kept in browser session storage. The score is calculated locally without sending your answers during the assessment. Requesting the email report sends your answers, score and the contact details needed to deliver the report.